FAQ

What payment options do you offer?

Debit/Credit Card

We use Paypal to accept all of the debit/credit card transactions. Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your debit/credit card transactions safely without any credit card risks.

***Please note that you don't need to have a Paypal account to make payment by debit/credit card.

Kindly select "Paypal" in the payment method. After clicking "Complete Order", you will be redirected to Paypal page, then select "Pay with Debit or Credit Card" option to complete your purchase securely. Paypal account is not necessary.


Paypal

Simply select "Paypal" then click "Complete Order". You will be redirected to Paypal page to complete your purchase securely. If you already have a Paypal account, simply login and complete the payment. Or you can opt to pay by debit/credit card directly (a Paypal account is not necessary).

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Is AugustZone website safe & secure?

You bet we are! At AugustZone.com, we use the latest security measures to protect your details right from the landing page. 256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure. 

All pages on AugustZone.com, including our checkout and payment pages are secured. Secured webpages begin with "https://" and depending on the web browser you're using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

How long do you take to ship my order?

Orders are generally shipped within 1-2 business days. We offer Standard Shipping Service will most likely take up to 30-60 days (depends to the country). If you have any query about the status of your shipment, feel free to get in touch with us. We’ll take care of it!. 

How do I track my order?

We will email you the tracking number of your order after the payment is completed. Shipping details could take a day or two to be reflected.

What to do if I have not received my order?

Once your order has been sent, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.

Please can you check the following before getting in touch?

  • Input the tracking number to view the up to date tracking.
  • Check if we have the correct delivery address for your order and your contact details are up to date.
  • Check to see if you have a delivery card from the carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redeliver.
  • Check with your neighbors to see if they have accepted the parcel on your behalf.

If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing:

  • International: Please allow a month from dispatch before reporting an item as missing.

If your order has not arrived after this time, and you are certain that it isn't with a neighbor or another member of your household, please contact us and we will investigate further and arrange a replacement item to be sent.

Bulk Order

If you're interested in bulk order or being our dealer/dropshipper, AugustZone can provide a comprehensive range of cool products all at competitively discounted prices to fit your needs. Feel free to email us at august@augustzone.com now to find out more.

More Questions?

Feel free to contact us directly through email at august@augustzone.com or FB Messenger us for immediate response. We promise we'll get back to you as soon as we can.